Our Privacy,Cookie Policies & T&C’s !!
Please read through our’s below, and contact us if you need too.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and to identify users returning to a website. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand will expire at the end of the user session when the web browser is closed.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked by us to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes:
to recognise your computer when you visit our website; to track you as you navigate our website;
to improve the website’s usability;
to analyse the use of our website;
in the administration of this website;
to prevent fraud and improve the security of the website;
to personalise our website for you, including targeting advertisements which may be of particular interest to you.
Third Party Cookies
When you use our website you may also be sent third party cookies. Our advertisers/service providers may send you cookies. They may use the information they obtain from your use of their cookies:
(1) to track your browser across multiple websites;
(2) to build a profile of your web surfing;
(3) to target advertisements which may be of particular interest to you.
Most browsers allow you to refuse to accept cookies. Blocking all cookies will however have a negative impact upon the usability of many websites. You can also delete cookies already stored on your computer.
Who We Are
ADS Water Services Limited (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data. We are registered on the Information Commissioner’s Office Register; registration number ZA483695 and act as the Data Controller when processing your data.
Information That We Collect
ADS Water Services Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. The personal data that we collect from is: –
Business Telephone Number
Mobile Telephone Number
We collect information in the below ways: –
How We Use Your Personal Data (Legal Basis for Processing)
ADS Water Services Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –
We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests
Your Rights You have the right to access any personal information that ADS Water Services Limited processes about you and to request information about: –
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us.
Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a client to another provider we will gain the individual’s permission before the referral is made and the personal data is shared.
Personal data is stored in the EU whether in digital or hard copy format
Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield
Personal data is obtained when a client becomes a customer or subscribes to an email list
Safeguarding Measures ADS Water Services Limited takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –
Transfers Outside the EU ADS Water Services Limited utilise some products or services (or parts of them) that may be hosted/stored in non-EU Countries, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”). Therefore, when you use our website, send us an email or sign up to our newsletter, the personal information you submit may be stored on servers which are hosted in non-EU countries.
Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by ADS Water Services Limited to protect your data and comply with the relevant data protection laws.
How Long We Keep Your Data
ADS Water Services Limited only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Occasionally, ADS Water Services Limited would like to contact you with the services and promotions that we may provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting ADS Water Services Limited directly.
Comments, suggestions and complaints
Please contact us for any comments or suggestions or a complaint about your data processing at [email protected], or calling 01373 858823
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
ADS Water Services Limited takes your privacy seriously and will only process your personal data with your consent and in accordance with the terms stated in our Privacy Notice.
Terms & Conditions
1.1 These Terms and Conditions shall apply to the purchase of the goods/service detailed overleaf (“Goods”) by you (“Buyer”) from ADS Water Services Limited a company registered in England under number 11136505 whose registered office 48 Warminster Road, Westbury, Wiltshire. BA13 3PF (“Seller”) and to the payment of this invoice. No other terms and conditions shall apply to the sale of the Goods or to this invoice unless agreed upon in writing between the Buyer and Seller.
1.2 The essence of these Terms and Conditions remains the same as those included with the Seller’s quotation. The tense has been altered to reflect the inclusion of these Terms and Conditions in an invoice.
2.1 a “business day” means any day other than a Saturday, Sunday or bank holiday.
2.2 The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.
2.3 Words imparting the singular number shall include the plural and vice-versa.
3.1 the description of the Goods are as set out in the Seller’s brochure and website and confirmed in the quotation and this invoice. In accepting this quotation the Buyer has acknowledged that it does not rely on any other representations regarding the Goods save for those made in writing by the Seller. No descriptions of the Goods set out in the Seller’s brochure and website shall be binding on the Seller and are intended as a guide only.
3.2 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.
4.1 Subject to sub-Clause 4.2, the price (“Price”) of the Goods shall be that detailed in the quotation, accepted by the Buyer and confirmed in this invoice.
4.2 Any increase in the cost of the Goods to the Seller due to any factor beyond the Seller’s control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, shall be reflected in this invoice in accordance with the Sellers right to increase the Price prior to delivery.
4.3 Any increase in the Price under sub-Clause 4.2 shall only take place upon the Seller informing the Buyer of the increase in writing.
4.4 The Price is exclusive of fees for packaging and transportation / delivery.
4.5 The Price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.
Basis of Sale
5.1 the quotation, sales order or service contract constitutes written acceptance and confirmation by the Seller of the Buyer’s order for the Goods.
5.2 The quotation, sales order or service contract is a contractual offer to sell the Goods which the Buyer has accepted. The Seller and the Buyer have entered into a contract for the sale of the Goods.
6.1 The Buyer shall pay the Price stated in this invoice immediately or otherwise in accordance with any credit terms agreed between the Seller and the Buyer.
6.2 Payment must be made by the Buyer notwithstanding that delivery may not have taken place.
6.3 If the Buyer fails to make payment within the period in sub-Clause 6.1, the Seller shall suspend any further deliveries to the Buyer and/or cancel any pending orders from the Buyer and charge the Buyer interest at the rate of 8% per annum above the Bank of England base rate from time to time on the amount outstanding until payment is received in full.
6.4 Time for payment is of the essence of the Contract between the Seller and the Buyer.
6.5 All payments must be made in GBP Sterling unless otherwise agreed in writing between the Seller and the Buyer.
The Seller has delivered the Goods to the Buyer, OR has notified the Buyer that the Goods are ready for collection by the Buyer.
Inspection of Goods
8.1 The Buyer is under a duty to inspect the Goods on delivery or collection.
8.2 If the Goods cannot be examined, the carriers note or such other note as appropriate must be marked “not examined”.
8.3 If the Buyer identifies any damage or shortages it must inform the Seller in writing within 7 days of delivery, providing details of the alleged damage or shortage. The Seller shall not be liable if the Buyer fails to provide such notice.
8.4 The Seller must be permitted to inspect the affected Goods before the Buyer uses, alters or modifies them in any way.
8.5 Subject to the Buyer’s compliance with this Clause 8 and the Seller’s agreement with any alleged damage or shortages, the Seller shall make good any and all damage and shortages within a reasonable time.
8.6 The Seller shall be under no liability for and shall not indemnify the Buyer against any matters arising from damage or shortages.
9.1 Goods may not be returned without the prior agreement of the Seller.
9.2 The Seller shall only accept returned Goods if it is satisfied that those Goods are defective and that such defects would not be apparent on inspection.
9.3 The Seller shall have the option of either replacing defective Goods within 7 days of receipt of them or shall refund to the Buyer the Price for those Goods which are defective.
(a) The Buyer bears the risk and cost of returning the Goods;
(b) the Buyer indemnifies the Seller against any costs incurred in rectifying any deterioration of the Goods resulting from the Buyer’s incorrect handling or storage of the Goods.
9.4 The Seller shall not be liable for defects arising out of normal wear and tear, the Buyer’s failure to follow any instructions given by the Seller, misuse or alteration of the goods, negligence, wilful damage or any other act of the Buyer, its employees, agents or any other third party.
10.1 ‘Regenerated Unit’, Regen’ or ‘Regen CTU’ are terms* used to describe a Calcium Treatment Unit that is sold on the basis an equivalent or other agreed unit will be returned** for regeneration in exchange for a credit.
10.2 Regenerated units sold at ‘Regeneration Only’ price are not subject to credits as they are already at a reduced price. Units sold in this way remain the property of ADS Water Services Limited and failure to return these units within a reasonable time frame will result in additional charges being levied.
*This is not an exhaustive list
** Units must be returned within a reasonable time frame; typically a maximum of 6 months
11.1 Capacities quoted on our website and in our literature are for guidance purposes only and are affected by varying geographical water conditions and other factors.
Risk and Title
12.1 Risk of damage to or loss of the Goods shall pass to the Buyer either when the Goods are delivered to the Buyer or when the Seller notifies the Buyer that the Goods are ready for collection.
12.2 If the Buyer wrongfully fails to take delivery of the Goods, risk shall pass to the Buyer at the time when the Seller has tendered delivery of the Goods.
12.3 Legal and beneficial title in the Goods shall not pass to the Buyer until the Seller has received, in cash or cleared funds, payment in full of the Price plus any applicable VAT/taxes and delivery/packing charges.
12.4 The Seller reserves the right to repossess any Goods in which the Seller retains legal and beneficial title if full payment is not received in accordance with Clause 6. In the event of such repossession the Buyer shall deliver the Goods in which legal and beneficial title has not passed to the Seller at its own cost.
12.5 The Buyer’s right to possession of the Goods in which the Seller retains legal and beneficial title shall terminate if:
(a) the Buyer commits a material breach of its obligations under these Terms and Conditions;
(b) the Buyer is or becomes the subject of a bankruptcy order or takes advantage of any other statutory provision for the relief of insolvent debtors;
(c) the Buyer enters into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or
(d) the Buyer convenes any meeting of its creditors, enters into voluntary or compulsory liquidation, has a receiver, manager, administrator or administrative receiver appointed in respect of its assets or undertakings or any part thereof, any documents are filed with the court for the appointment of an administrator in respect of the Buyer, notice of intention to appoint an administrator is given by the Buyer or any of its directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer.
Rights, Warranties and Liability
13.1 Subject to these Terms and Conditions and except where the Buyer is purchasing the Goods as a consumer, all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.
13.2 The Seller shall not be liable for any loss or damages of any nature, direct or indirect, including any loss of profits or consequential damages suffered or incurred by the Buyer for whatever reason.
13.3 The exclusions of liability contained within this Clause 11 shall not exclude or limit the liability of the Seller:
(a) for death or personal injury caused by the Seller’s negligence;
(b) for any matter for which it would be illegal for the Seller to exclude or limit its liability; and
(c) for fraud or fraudulent misrepresentation.
14.1 All notices under these Terms and Conditions shall be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
14.2 Notices shall be deemed to have been duly given:
(a) when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
(b) when sent, if transmitted by fax, a successful transmission report or return receipt is generated;
(c) when sent, if emailed and an undeliverable notification is not received within 24 hours of sending.
(d) on the fifth business day following mailing, if mailed by national ordinary mail; or
(e) on the tenth business day following mailing, if mailed by airmail.
14.3 All notices under these Terms and Conditions shall be addressed to the most recent address, email address or fax number notified to the other party.
Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.
No waiver by the Seller of any breach of these Terms and Conditions by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
In the event that one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (which shall remain valid and enforceable).
Law and Jurisdiction
18.1 These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.
18.2 Any dispute, controversy, proceedings or claim between the Seller and the Buyer relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.